Support
Evergreen AI for Confluence is built and supported by an independent developer. The commitments below are deliberately realistic for a single-developer vendor.
Getting help
- Contact: support@evergreen-docs.com (also linked on the Marketplace listing).
- Acknowledgement: support requests are acknowledged within two business days; most are answered the same day.
- Bug fixes ship as soon as they are verified. The app’s CI gates — badge eligibility, scope freeze, and evaluation regression — run on every release.
Security reports
Security reports are prioritized ahead of all other work and are acknowledged within one business day where reasonably possible. Coordinated disclosure is welcome at the same address — please include [SECURITY] in the subject line. See the Security & data handling page for more.
Availability
Evergreen AI runs entirely on Atlassian’s Forge platform — compute, storage, and AI inference are all Atlassian-hosted, with no vendor-operated infrastructure. Availability therefore follows the Atlassian Cloud platform itself; there is no separate vendor uptime dependency, and no vendor outage can take the app down independently of Confluence.
Your data
All app data is stored in Atlassian-hosted Forge storage, and no app data is stored outside Atlassian infrastructure; data-residency behavior follows Atlassian’s Forge hosted-storage capabilities and the status shown for this app in Atlassian admin and the Marketplace listing. The app makes no external network calls of any kind. Full data-handling details, scope justifications, and the purge and erasure process are on the Privacy and Security pages and on the Marketplace listing’s Privacy & Security tab.